Sunday, May 23, 2010

How to help me debug problems....

I appreciate all your emails reporting problems in my android apps - they are very important for the well-being of the apps! However, some of your emails are really not helpful because there are not enough information for me to figure out what is wrong.

A helpful email should contain at least most of the following:

  • What is your phone - manufacture (i.e. HTC), type (i.e. Hero), and the android version (i.e. 1.6, 2.0, 2.1, or 2.2)
  • Detailed description of what is not working. A simple "it does not work" is not detailed enough, obviously :)
  • Most useful of all, a logcat. It's basically a log of what happened in your phone. The easiest way to get it is to download the "aLogcat" app from the Android Market. Reproduce whatever problem you had, then open the aLogcat app, hit the menu key, and choose "Send."

Happy bug hunting (though I'd prefer you not find any bugs, of course)!

p.s. If you are running Android 2.2 aka Froyo and you have a "Force Close," you can help by just sending the crash report to me by just following the direction from your phone!


Anonymous said...

I just installed v0.3 as of 100528. The login works and using the call back works like a charm. Finally a sure way to save on verizon FF plan.
BUT, when you set the option to 'ask' every time to use gvoice callback, and then click "use normal call" it just comes back to that page in an endless loop. Droid with Android 2.1, Verizon.

Anonymous said...

OK. My bad. My phone 'Voice' application was set to "Use GV for all Calls" which I had previously set in some testing I was doing. Once I changed this to "Do not use GV to make any Calls" everything seems to function fine. Makes sense.

x said...

@Anonymous: This is mentioned in the initial "first-run" screen: you can only have one call interceptor (my app, official GV app, etc.) enabled at same time, otherwise they will interfere with each other.

Anonymous said...

Can you add the function -- choose number from my google voice setting?


Anonymous said...

I have the latest version of your app on a Droid, Ver 2.1. It works great! However, yesterday, on a long call, it suddenly dropped the call after about 45 minutes. I do not know if this was a function of your app or the connection.